Dealership Handoffs
Dealership handoffs are where vehicles, hours, and margin disappear.
Sales to service. Service to detail. Detail to frontline. Frontline to delivery. Every handoff is a chance to stall, unless something owns it.
Live Recon Workflow
RO #48213 · STK# T2419A
2022 Ford F-150 XLT SuperCrew
VIN 1FTFW1E84NFA14823 · 38,412 mi · Silver
Day in Recon
Day 4 / 7
Parts delay, back-ordered tailgate latch
Auto-notified Service Manager · 14 min ago
Trade-In
Logging vehicle…
Inspection
Queued
Service
Queued
Parts
Waiting on parts, 2 days
Detail
Queued
Ready
Queued
Delivery
Queued
Cycle time
5.4 days
vs. baseline
+3.2 days saved
The Reality
Where your handoffs are silently costing you.
If you've ever asked 'who was supposed to move this car?', you have a handoff problem, not a people problem.
Trade-in to recon
A trade lands and sits. Service doesn't know it's there. Recon clock doesn't start until someone notices.
Service to detail
Service finishes. The car waits in the back lot. Detail finds out a day later, over a text from the lot porter.
Detail to frontline
Detail's done. Photos aren't taken. Frontline doesn't know. The car is ready to sell but invisible online.
Frontline to delivery
A car sells. Coordination for delivery prep happens over five different threads. The customer waits.
The Real Problem
The problem isn't the work. It's the handoffs.
The Solution
A system that owns every handoff.
Deal to Delivery replaces text, whiteboards, and follow-ups with automatic, tracked handoffs across every department.
Every handoff is triggered automatically the moment the previous step is complete.
Every department sees the same live status, no more 'I didn't know it was ready.'
Stalled handoffs are flagged in real time, not discovered days later.
Sales, service, detail, frontline, and delivery operate from one source of truth.
Audit trail shows exactly where time was lost, and who owns the next step.
Plugs directly into your DMS so handoffs start the moment a vehicle is logged.
How It Works
Trade-in logged → Recon triggered → Delivery ready.
Every vehicle becomes a workflow. Each step automatically triggers the next, until it's delivered.
Trade-in logged
Appraised and entered, recon kicks off automatically. No one has to remember to start it.
Recon triggered
Service, parts, and detail each get the next step the instant the last one finishes.
Delivery ready
Photos, frontline, final QA, the car is ready the day you need it, not two days later.
The Impact
When your lot runs itself, your business grows.
Projected gains for a typical mid-to-large dealership, based on pilot data and operational modeling.
+5–10
more vehicles delivered per month, without hiring a single person
$25K–$30K
recovered every month from faster turnaround and less idle time
1,000+
hours/month shifted from coordinating vehicles to actually moving them
Projected impact · Modeled from pilot data
Ready when you are
Stop losing days to dropped handoffs.
See how Deal to Delivery owns every handoff between every department in a 20-minute demo.
Or call us at (855) 315-3100