Blog
Dealership workflow, without the chasing.
Practical guides on dealership recon, handoffs, and delivery workflows — from the team behind Deal to Delivery.
What Dealership Data Entry Errors Actually Cost
A transposed VIN, a fat-fingered stock number, a field left blank — the small manual-entry mistakes that ripple into wrong photos, mispriced deals, and floorplan on cars that don't exist. Here's what they really cost, and why 'be more careful' never fixes them.
2026-07-12
Kill the Daily Recon Meeting (Or At Least Make It 10 Minutes)
The daily recon meeting exists to answer one question — where's every car? — that a system should answer without a meeting at all. Here's why the standup drags, what it's really compensating for, and how to cut it to ten minutes or delete it entirely.
2026-07-09
PDI vs Make-Ready: What's the Difference?
PDI and make-ready get used interchangeably, but they're two different jobs on a car — one is the manufacturer's pre-delivery inspection, the other is everything else the store does to get a unit customer-ready. Here's how they differ and why the distinction matters for recon.
2026-07-09
Fixing the Service-to-Sales Handoff
Why the handoff between service and sales breaks down on used cars — the moment a car is done in the shop but nobody in sales knows — and how to make that handoff instant instead of a walk-by.
2026-07-09
Days to Frontline: What Good Looks Like
A practical benchmark for days to frontline at a used-car dealership — what the number means, what an average vs. a well-run store hits, and where the lost days actually hide.
2026-06-25
What Is a We-Owe? (And Why They Get Dropped)
A plain-English guide to we-owes at a dealership — what they are, the most common types, why they slip through the cracks after delivery, and how to make sure every promise gets kept.
2026-06-25
Why Recon Approvals Take Days (and How to Make Them Take Minutes)
The approval step is where reconditioning quietly loses the most time. Here's why recon approvals stall, what it costs, and how to make them take minutes instead of days.
2026-06-08
The Used Car Recon Checklist Canadian Stores Actually Use
A practical used-car reconditioning checklist covering every stage from intake to frontline — plus the handoffs between steps that most checklists miss.
2026-06-08
What Is Vehicle Reconditioning? A Dealer's Guide
A plain-English guide to vehicle reconditioning at a dealership — what it includes, the stages a car moves through, what it costs, and why recon speed drives used-car profit.
2026-06-08
How to Track Recon Time Per Vehicle (Without Chasing People)
A practical way to measure reconditioning time per vehicle, find where days disappear, and cut your average days-to-frontline.
2026-06-03
The PBS Repair Order Workflow, Explained for Recon
How repair orders move through PBS Systems for internal recon work, where the standard workflow loses time, and how to connect ROs to your recon process.
2026-06-03
What Used Car Reconditioning Actually Costs in Canada
Average reconditioning costs for Canadian dealerships, what drives them up, and why the hidden cost is time — not parts and labour.
2026-06-03